Privacy Policy

Privacy Policy and Legal Statement

This notice explains when and why we collect personal information about you, how we use it and how we keep it secure.

Who we are

Data is collected, processed and stored by Chester Town Criers and we are the ‘data controller’ of the personal information that you provide to us.

If you have any questions regarding your personal data, you should contact David Mitchell by email at

What personal data we collect and why we collect it

No customer information will be intentionally used or distributed outside of Chester Town Criers, and we have a strict policy of not selling customer details to outside marketing agencies.

What information do we collect?

  • We collect information required to access our services. This information includes your name, address, telephone number and email address. We treat this information confidentially and only pass this information to our service agents, partners and suppliers. The information is used solely for the purpose of provisioning your service. No payment information is retained by us.
  • We collect your details when you leave your feedback about our services. We treat this information confidentially and do not pass your details onto third parties.
  • Subscribers to our newsletters provide email addresses. These addresses are retained by us for sole use of sending our newsletter by email to you. If anyone unsubscribes, their address is removed immediately and no further communication is sent to that address. We do not pass on any information to third parties.


Our website, and any other communication by us, is family-friendly and contains no adult material or anything that may be construed as offensive to children.

Sources of information

Information about you will only include that which you have volunteered about yourself.

Why we need it

The reason for asking you to provide us with your personal data, is to allow us to fulfil our obligations under our contract with you. This will usually be to supply services to you.

Who has access to it

We will not sell or rent information to third parties. We will not share your information with third parties for marketing purposes.

In the event any of your information is shared with third parties to provide your services, we ensure that they comply, strictly and confidentially, with our instructions and they do not use your personal information for their own purposes unless you have explicitly consented to them doing so.

There may be some uses of personal data that may require your specific consent. If this is the case we will contact you separately to ask for your consent which you are free to withdraw at any time.

How do we protect your personal data

We recognise that you information is valuable and we take all reasonable measures to protect it whilst it is in our care.

How long we retain your data

Your personal information will be retained, usually in computer or paper files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us.

What rights you have over your data

If you have an account with us or have had a business transaction with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Complaints about the use of personal data

If you wish to raise a complaint on how we have handled your personal data, you can contact David Mitchell who will investigate further. David Mitchell can be contacted at

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Marketing Material Opt-Out

When our marketing material is distributed by email, each email includes an unsubscribe link that will automatically remove you from any future communications. If you have any comments or issues with our communications, you can contact us at